Bookings can be made through our website using your Travel Agency Partner Code or Affiliate link or preferred Tour Operator.

You may also email us at reservations@vipattractions.com, call our Customer Service Team on 1-876-619-1565, 1-876-381-0299, 1-876-618-3651-2, 1-954-837-6290 (USA/Canada), via Skype: vipattractions.reservations or our Online Chat between the hours of 7 AM and 7 PM Monday Fridays; except on weekends and public holidays, 8:30 AM to 5:30 PM. N.B. All amendments must be communicated with VIP Attractions at least 48 hours prior to previously scheduled travel with URGENT in the subject field.

As far in advance of flight confirmation which is the most critical information required to complete a booking.

We require a minimum of 48 hours prior to travel for the arrival and bundle services, and at least 24 hours prior travel for departure only service.

For bookings made online or made directly with our reservations department, your voucher (confirmation letter) will be sent to you via email on completion of booking.

The voucher (letter) will be attached to the email in a PDF format which you must print and bring with you to the airport for validation against services received.

You can now amend bookings via the embedded link located in the confirmation letters. You may also send us an email to reservations@vipattractions.com, call our Customer Service Team on 1-876-619-1565, via Skype 1-954-837-6290 or our Online Chat between the hours of 7 AM to 7 PM Monday to Friday; except on weekends and public holidays, 8:30 AM to 5:30 PM. N.B. All amendments must be sent within 48 hours prior to previously scheduled travel.

*Cancellation received 7 days prior travel is entitled to a refund less any applicable administrative fees

*Commission claimed would not be valid for refunded bookings

*Cancellation requests will only be confirmed when a cancellation order has been sent to the relevant reservations email address and an acknowledgement email from reservations department has been received from VIP Attractions

*If you have not received an acknowledgement email from the reservations department within 24 hours please resubmit the cancellation order. Credit notes will only be issued on confirmed cancellations.

Booking cancellations require assistance from our customer care team, please contact them at reservations@vipattractions.com Cancellation fee applicable. For additional information on our cancellation policy visit http://www.vipattractions.com/page/cancellation-policy

All bookings are commissionable for Agents and Wholesalers/Travel Agents.

Commission payments are made quarterly for all bookings. Payment is sent via cheque or wire transfer. You are also able to receive commission instantly by charging the net rate using your companys credit card and charging the client the full rate. For additional information, you may contact us via email at commissionspayable@vipattractions.com

We have partnered with several lounge card entities whereby on departures membership card holders are entitled to fast track, lounge access and amenities, this, however, is based on space availability. On arrival to Sangsters International and the Norman Manley International Airport, Priority Pass cardholders may use their membership card to gain access to our Arrivals Lounge ONLY.

Priority Pass membership card holders are now able to book our departure services in advance see http://www.vipattractions.com/page/access-and-membership

We give complimentary access to all official JTB FAM groups for Departure Service. However, should you have another FAM group outside of this, we are happy to accommodate based on availability.

A partner code is used to book our service on behalf of the client through our website. He/she is given the option to pay at the net rate using their company card or pay in full using the client's card.

An affiliate link is used by the client to book through the agent's website. Essentially, the link will direct the client to the VIP Attractions booking screen to complete the reservation. We are able to track all bookings coming through our partner's website.

The registration process is completed online. To sign up https://booking.vacationpriorities.com/api/index/mnglogin/partner-form or email our Sales Team for assistance sales.team@vipattractions.com

The tour operator is responsible for paying commission for bookings made through their system.

Travel agent partners are able to access a special discounted rate for themselves and their companions. For further information you may also send us an email to sales.team@vipattractions.com. Please note this is extended based on availability especially during peak travel times.

Our amenities include but are not limited to the following:

Arrival Personalized Meet & Greet -Escort & Fast Track Access through Immigration & Customs

-Assistance with Luggage retrieval -Access to arrival lounges -Private restrooms & changing facilities -Coordination with your ground transportation

-Complimentary beverages -Complimentary Wi-Fi -Complimentary Snacks

Departure

-Fast Track Access through Security

-Complimentary non-alcoholic & alcoholic beverages

-Complimentary snacks, tapas, sandwiches, patties, fruits & more.

Club Mobay Only -Express spa treatments available at an additional cost

-Childrens play area

Club Kingston Only

-Conference Room

-Digicel Business Center

-Cultural Exhibits -Shower Facility

-Complimentary International calls to USA, Canada & UK Landlines

Club Mobay has a sound controlled children's playroom and a Teenage Gaming Room while Club Kingston has a Conference room.

Club Mobay offers Mini Spa treatments at a minimal cost. Visit http://www.vipattractions.com/page/mango-spa-club-mobay for more information This service is currently not available at Club Kingston

CLUB MOBAY: Once you have disembarked the aircraft, an agent will be waiting at the end of the ramp with a personalized sign.

CLUB KINGSTON: Guests are met at the JetBridge while disembarking the aircraft, an agent will be waiting with a personalized sign.

Preferred group rates (25 Persons or more)ArrivalPersonalized welcome signage with group/companys brandingArrival lounge branding .

Departure Lounge entrance will be branded with companys logo and name displayed. Collateral of your choice (if any) can be placed in the lounge or distributed while your group is there

A private/semi-private room can be reserved for the group dependent upon the details flight manifest and logistics

Group of 25 or more receive 2% complimentary bookingContact groups@vipattractions.com for more information

Dependent on the nature and availability of the request, it can be honored at an agreed rate.

If you need the assistance of a wheelchair, you may contact your airline in advance to have this requested. We also ask that you make contact with our Customer Service Department to inform our team so we are better able to assist you through the Meet and Greet process.

Club Mobay takes into account a personalized and pleasurable start & finish to your trip in the beautiful island of Jamaica.

The arrivals lounge is one component of our Meet and Greet service which allows our guests to 'exhale' after a long flight. Our personalized Meet and Greet service commences from the passengers disembarking the plane where they will be met by a dedicated professional, assisted with airport forms, receive fast track access through Immigration and Customs in addition to being assisted with luggage retrieval.

This expedited service allows each passenger to maximize their time spent in paradise. While waiting for their transfer, guests can utilize our Club Mobay arrival lounge where they can RELAX in comfort and true Jamaican hospitality; CONNECT with complimentary Wi-Fi or DISCOVER the wonders of Jamaica through our culturally-inspired snacks, music, local periodicals, arts and craft.

Please be advised that Ground Transportation is not provided by Club Mobay.

Currently our airport service is only available in Jamaica; Club Kingston located at the Norman Manley International Airport and Club Mobay at the Sangsters International Airport.

CLUB MOBAY:

Arrival Lounge Mon-Sun: 06:00AM 08:00PM

Departure Lounge Mon-Sun: 04:00AM - 09:00PM

CLUB KINGSTON:

Departure Lounge Mon-Sun: 05:00AM - 08:00PM

Arrival Lounge Mon-Sun: 07:00AM - 07:00PM (Meet & greet only)

**Opening Hours are subject to change. Contact us for more info

The Arrival service offers a more personalized experience and stronger coordination with immigration, customs and your transportation provider as we try to take care of all the details once you arrive.

CLUB MOBAY

VIP Meet & Greet Arrival Service $50 per adult, $25 per child (2- 12 years old), Free for infant (under 2)

Departure Service

$35 per adult, $23 per child (2 - 12 years old), Free for infant (under 2)

Bundle Service

$85 per adult, $48 per child (2 - 12 years old), Free for infant (under 2)

CLUB KINGSTON

VIP Meet & Greet Arrival Service

$40 per adult, $20 per child (2 - 12 years old), Free for infant (under 2)

Departure Service

$35 per adult, $23 per child (2 - 12 years old), Free for infant (under 2)

Bundle Service

$75 per adult, $43 per child (2 - 12 years old), Free for infant (under 2)

No, these rates are different and are as follows

CLUB MOBAY

VIP Meet & Greet Arrival Service$50 per adult, $25 per child (2- 12 years old), Free for infant (under 2)

Departure Service

$35 per adult, $23 per child (2 - 12 years old), Free for infant (under 2)

Bundle Service

$85 per adult, $48 per child (2 - 12 years old), Free for infant (under 2)

CLUB KINGSTON

VIP Meet & Greet Arrival Service

$40 per adult, $20 per child (2 - 12 years old), Free for infant (under 2)

Departure Service

$35 per adult, $23 per child (2 - 12 years old), Free for infant (under 2)

Bundle Service

$75 per adult, $43 per child (2 - 12 years old), Free for infant (under 2)

No, but reservation is required

VIP Annual Cards are now available for purchase. You can find more about our annual cards, visit http://www.vipattractions.com/page/vip-membership-annual-card

Prices range from US$15 - $110.50 depending on the service/product selected and length of time the service is required.Sim Card PurchasesTablet RentalsPhone Rentals & Data PlansMiFi Rentals

We accept the following payment methods: Credit Cards Visa Card, Master Card, Discover Card and American Express Cards are all accepted for bookings made via our Customer Service Team Phone: 1-876-619-1565 (Jamaica) 1-876-618-3651-2 (Jamaica) 1-876-381-0299 (Jamaica) 1-954-837-6290 (USA/Canada), via Skype: vipattractions.reservations or our Online Chat.

Email: reservations@vipattractions.com or priority@vipattractions.com.

N.B Our website along with our Ticketing/Receptionist desk located at the airport currently does not accept American Express Card payments. Cash and Debit Card payments are only accepted at our Ticketing/Receptionist desk at the airports.

Club Kingston has one departure lounge and Club Mobay has one main departure lounge which is divided into five sub-lounge spaces (Sky Lounge, Lignum Vitae, Blue Mahoe Family Lounge, Doctor Bird and Xaymaca).

CLUB MOBAYLignum Vitae 123 passengers (4,400 sq. ft.), Blue Mahoe 88 passengers (3,750 sq. ft.), Doctor Bird 69 passengers (2,000 sq. ft.), Sky Lounge 61 passengers, Xaymaca 58 passengers

CLUB KINGSTON Main Lounge 135 passengers (6,200 sq. ft.)

Currently, Club Kingston has 1 arrival lounge while Club Mobay has 2 arrival lounges.

CLUB MOBAY: Arrival Lounge 1: 43 passengers (1,500 sq. ft.), Arrival Lounge 2: 15 passengers (750 sq. ft.)

CLUB KINGSTON - TBC pax, TBC sq. ft.

The maximum duration permitted within the departure lounge is 90 minutes. In the event of a delayed flight, extended stay in lounge is subject to availability.

The tickets are valid for the original booked travel date per the flight itinerary.

If the flight was rescheduled and the lounge ticket was not used on the original day and date of intent, the lounge access is based on availability. ORTickets are valid for admission for the booked travel date and flight itinerary. Should there be a flight reschedule and the lounge ticket was not used on the original day and date of intent, lounge access will be granted but will be based on space availability.

There will be no re-admittance once the ticket has been used.

As a courtesy and show of appreciation for our clients' patronage, dependent on space availability and the length of the delay, a time extension might be honored with the understanding that confirmed passengers with designated seat allotments are NOT impacted.

We welcome service animals and emotional support animals.

To ensure the comfort and safety of all of our guests, we ask that you please follow our policies for traveling with animals.

Guidelines for Service & Emotional Support Animals:

Service and emotional support animals are welcome in Lounges as long as they remain in their carriers and with their owners at all times.

Service and emotional support animals are not permitted on furniture. Likewise, we ask that owners do not bring their animals into food service areas, buffet lines, Bars and other areas where food or drinks are being served, prepared or consumed.

We also may request that you sit in a designated area appointed by us with your service and/or emotional support animal- Please note that while service and emotional support animals are welcome, there are no facilities or designated animal relief areas in the airport when travelling or using our facilities- Service and emotional support animals must be clean, well-behaved, and under their owners control at all times.

Service and emotional support animals that bark, growl repeatedly, bite, become aggressive or otherwise exhibit disruptive behavior will be removed from the lounge.

We reserve the right to ask owners to remove animals from the lounge at our discretion.

As Jamaica moves to become more environmentally friendly, our landing process is now paperless so you can easily complete your immigration and customs forms online to facilitate your entry into the island. Just go to http://c5online.pica.gov.jm/apply/ at any time before your travel to access the forms.